Preguntas Frecuentes

Preguntas Frecuentes

General FAQs

A: There is no precut opening so that the caregiver can make the opening the appropriate size for the age and species of the animal in their care.

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No tenemos cupones, sin embargo, tenemos un Programa de Comprador Frecuente. Puede acumular puntos cuando compra nuestros sustitutos de leche y canjearlos por productos gratuitos. Obtenga más información sobre nuestro programa aquí.

No recomendamos que use ninguno de nuestros productos después de la fecha de vencimiento. Asegúrese de verificar la fecha en la tienda antes de comprar cualquier suplemento nutricional o alimento para mascotas.

La Comisión Federal de Comercio exige que todos los ingredientes de un producto se obtengan dentro de los Estados Unidos para hacer la declaración "Hecho en los Estados Unidos". Mientras hacemos todo lo posible para obtener todo de los EE. UU., hay algunos ingredientes que son demasiado difíciles de adquirir localmente. Obtenemos estos ingredientes de fuentes confiables internacionalmente. Fabricamos todos nuestros productos en el medio oeste.

Depende de la especie de animal que hayas encontrado. Para obtener más información, visite nuestra página de educación sobre cómo encontrar un animal huérfano.

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Milk Nutritional Supplements

We don’t recommend you keep open liquid milk replacer in the refrigerator for more than 72 hours to avoid bacterial growth in the milk. This growth occurs simply by way of being exposed to the open air. The immune system and gastro-intestinal tract of a young animal is extremely sensitive, and you wouldn’t want to jeopardize it by feeding a formula that has been sitting in your refrigerator for weeks. Be safe and feed the animal fresh product.

Liquid product can be frozen. Before you open a can, shake well, take out what you will need for the first 24 hours and pour the remaining liquid into an ice cube tray, or any single serving size container. If using an ice cube tray wrap the tray in plastic wrap and place in the freezer. When the cubes are formed pop them out of the tray and store them in an airtight container (like sealable plastic containers or zipper seal bags). You can store the product for up to 6 weeks in the freezer. Thaw the cubes in the refrigerator, at room temperature for about 20 minutes, in a warm water bath, or in the microwave set to defrost or low. Be careful not to boil the milk replacer when heating. Don’t worry if your frozen product turns a dark color. The color change does not affect the nutritional makeup of the product. The original color will return when they have thawed.

When you read the Guaranteed Analysis on a can of liquid milk replacer and a can of powder milk replacer you are reading values for the product in that particular can. The guarantees for powdered milk replacers are much higher because the numbers listed are without water added. If you look at the values for moisture, you’ll notice that the moisture level on the can of ready-to-serve liquid is much higher than on the can of powder. Once you have added your 2 parts water to the powder the fat and protein levels will match those in the liquid.

No. This is a treat for kittens 8 weeks of age and older but is not a meal replacement and is not nutritionally sufficient.

No. Milk Replacers are perishable products that are high in fat and protein that have a live probiotic included as well. If a formula appears spoiled in any way it should NEVER be fed to an animal.

We recommend that a puppy or kitten is fed 2 tablespoons of ready to serve liquid or 2 tablespoons of reconstituted powder milk replacer for every 4 ounces of body weight in a 24-hour period. So, for example, if your puppy weighs 8 ounces that would mean he needs to eat 4 tablespoons of formula throughout the course of one day.

Each of our Pet-Ag formulas are designed for species specific nutritional needs so they are not interchangeable.

After opening the Next Generation (new packaging) KMR®, Esbilac®, or Goat’s Milk Esbilac® powder they may be stored at room temperature for up to 2 months and then must be refrigerated. (up to 1 additional month).

A volume/measure/part is any measuring device you use. It can be a teaspoon, a tablespoon, or even a cup. The idea simply put is that for every one volume/measure/part (teaspoon, tablespoon, cup) of powder you use, you need to mix in two volumes/measures/parts using the same measuring device of water. For example, if you want to make 2 tablespoons of liquid milk replacer, you will mix 1 tablespoon of powder with 2 tablespoons of water.

A: We recommend using a shaker bottle, if possible, but a bowl and a whisk may also be used.

Other Supplement Products

Bene-Bac™ 9 powder can be used as a top dress on wet or dry food. Food that has not been eaten within 8 hours should be discarded and dishes thoroughly washed.

No, this is recommended to be stored in cool, dry conditions. Refrigeration is not necessary.

No, giving more than once per day does not add an increased benefit. The labeled instructions should be followed and given once per day.

Dyne is a soybean oil-based product, and some separation can occur but is totally normal. Just shake the bottle thoroughly prior to each use and store in a cool, dry place.

Bene-Bac™ 9 powder offers pre and probiotic support along with 9 added ingredients that offer unique benefits. It helps boost and support immunity, supports the reduction of inflammation, helps support healthy cognitive function, provides support for healthy skin and coat, and helps support calming efforts.