Satisfaction Guarantee

The Pet-Ag Quality Commitment

At Pet-Ag we understand the deep bond between pets and their parents. That’s why we are dedicated to providing the highest quality products to ensure the health and happiness of your pets. Our commitment to excellence extends across every aspect of our manufacturing process from sourcing the finest ingredients to delivering reliable and effective solutions for your pets’ needs.

Pet-Ag Quality Commitment

  1. Premium Ingredients: We use only the highest quality ingredients in our products, carefully selected to prioritize quality, safety and nutritional value.
  2. Quality Control: Our manufacturing facilities adhere to strict quality control measures to guarantee the safety and nutritional values of each product as it’s manufactured.
  3. Innovation: We continually invest in ongoing research and development to incorporate the latest advancements into our product formulations.
  4. Labeling: We believe in transparency and accuracy in labeling, providing pet parents with comprehensive information about our products’ nutrition and ingredients and clear instructions for preparation and usage.
  5. Customer Satisfaction: Your satisfaction is our top priority. We stand behind the quality of our products and offer customer support to address any concerns or questions you may have.
  6. Continuous Improvement: We are dedicated to continually improving our products and processes based on feedback from our consumers, emerging research and advancements in pet care.

When you choose Pet-Ag products you can trust that you are providing your pet with the highest standard of nutrition and quality. We are proud to be your partner throughout your pet’s life and take that trust and responsibility very seriously. The health, happiness and well-being of all pets is our primary focus. Thank you for entrusting Pet-Ag with their care.

The Pet-Ag Product Promise

At Pet-Ag, your happiness is our priority. When you are not happy with one of our products, we are not happy. Therefore, we guarantee our products' quality and your satisfaction. If you are not 100% satisfied for any reason with one of our products' let us know within 60 days of purchase so we can make it right.

That’s the Pet-Ag Product Promise.

How It Works

If for any reason you are not satisfied with a Pet-Ag product you purchased from one of our authorized sellers, you may request a refund or replacement product directly from the authorized seller which you purchased, in accordance with their return policy. Should authorized seller return policy differ from the Pet-Ag Product Promise Satisfaction Guarantee (“Guarantee”), then contact us following the process below.

To submit an online Guarantee request, please complete the form below. Please note that you will need to upload a picture of the Pet-Ag product(s) and receipt(s). You must submit your Guarantee request within sixty (60) days of the date of purchase. Depending on the situation, you may be contacted for further information and/or to return the product directly to Pet-Ag.

If you have any questions about the Pet-Ag Product Promise or for additional product information, please call us at 1-800-323-0877 or email us at

Legal Notice

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Pet-Ag Product Promise Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplace websites. The Guarantee is also limited to the original, end-user purchaser.

Pet-Ag reserves the right to verify information, require a valid proof of purchase (receipt(s)), and to deny Guarantee requests in its discretion in cases of suspected fraud or if consumer has abused Pet-Ag 60-Day Satisfaction Guarantee.

Satisfaction Guarantee Request

Fill in the form below and a Pet-Ag Consumer Relations Representative will contact you about a product replacement or refund.