At Pet-Ag, your happiness is our priority. When you are not happy with one of our products, we are not happy. Therefore, we guarantee our products' quality and your satisfaction. If you are not 100% satisfied for any reason with one of our products' let us know within 60 days of purchase so we can make it right.
That’s the Pet-Ag Product Promise.
How It Works
If for any reason you are not satisfied with a Pet-Ag product you purchased from one of our authorized sellers, you may request a refund or replacement product directly from the authorized seller which you purchased, in accordance with their return policy. Should authorized seller return policy differ from the Pet-Ag Product Promise Satisfaction Guarantee (“Guarantee”), then contact us following the process below.
To submit an online Guarantee request, please complete the form below. Please note that you will need to upload a picture of the Pet-Ag product(s) and receipt(s). You must submit your Guarantee request within sixty (60) days of the date of purchase. Depending on the situation, you may be contacted for further information and/or to return the product directly to Pet-Ag.
If you have any questions about the Pet-Ag Product Promise or for additional product information, please call us at 1-800-323-0877 or email us at email@example.com.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Pet-Ag Product Promise Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplace websites. The Guarantee is also limited to the original, end-user purchaser.
Pet-Ag reserves the right to verify information, require a valid proof of purchase (receipt(s)), and to deny Guarantee requests in its discretion in cases of suspected fraud or if consumer has abused Pet-Ag 60-Day Satisfaction Guarantee.
Social Media Giveaway Terms & Conditions
SPONSOR: The Giveaway is sponsored by Pet-Ag, Inc. brand owner of the Fresh ’n Clean, Benebac, Esbilac and many other pet product brands listed on our website petag.com (“Sponsor”). All Giveaways are governed by these official rules (“Official Rules”). By participating in any Giveaway, each entrant agrees to abide by these Official Rules, including all eligibility requirements, and understands that participation does not guarantee receipt of product(s) as quantities are limited and are subject to a first –come, first-served basis, where and when applicable. All Giveaways are subject to all federal, state and local laws and regulations and is void where prohibited by law.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or such other site where any Giveaways may be sponsored. Any questions, comments or complaints regarding any Giveaway will be directed to Sponsor, not Facebook, Twitter, Instagram or such other site where any Giveaway is sponsored.
GIVEAWAY DESCRIPTION: The Giveaway descriptions will be set forth on whichever site is chosen for any such Giveaway as well as on our petag.com website. Eligible persons or entities who submit entries to any Giveaway that meet eligibility requirements set forth on Facebook, Twitter, Instagram or other such site, including our own website will be referred to hereafter as “Entrants.” If any Giveaway gives Entrants an opportunity to share images of their pets in various activities identified in the original post initiating (“Initiating Post”) the Giveaway, the terms below will govern the submission requirements and socially acceptable parameters for such images.
ELIGIBILITY: No purchase or payment of any kind is necessary to enter or win. The Giveaway is open to legal residents of the fifty (50) united states and the District of Columbia where not prohibited by law, who are eighteen (18) years of age or older at the time of entry who have Internet access, a valid e-mail account, an account and photo uploading capabilities for whichever site Pet-Ag utilizes for the Giveaway. Sponsor has the right to verify the eligibility of each entrant. Void where prohibited or restricted by law
Limit one (1) promotional product per household, where applicable.
Employees of Sponsor, including individuals who have previously been employed by Sponsor at any time within the past twelve (12) months, or any of Sponsor’s parent companies, subsidiaries, affiliates, divisions, licensors, licensees, advertising and promotion, fulfillment, and related entities and prize suppliers (collectively "Giveaway Entities"), and their immediate families and/or those living in the same household are not eligible to enter or win. For purposes of this Giveaway, “immediate families” are defined as spouses, parents, step-parents, children, step-children, siblings, step-siblings, grandparents, and their respective spouses, regardless of where they reside.
HOW TO ENTER:
Entrants must (i) follow Sponsor’s social media page hosting the Giveaway (ii) go to the Initiating Post; (iii) “like” the Initiating Post; and (iv) take whatever actions are required by any such Giveaway. After submitting the photograph, if required, and following the instructions for eligible entries, the entrant or his or her designee will be eligible to receive the promotional Giveaway.
Consumer Entrants must (i) follow Sponsor on whichever site the Giveaway is conducted on (ii) go to the Initiating Post; (iii) “like” the Initiating Post; and (iv) post/upload at least one (1) photo, if such Giveaway requires the posting of photographs, of whatever content is required by the Giveaway in the comment to the Initiating Post according to the entry specifications set forth in such Initiating Post. After submitting the photograph, the entrant or entrant’s designee will be eligible to receive the promotional Giveaway.
Additional Terms & Conditions:
One entry per person. Entrants are limited to Unites States residents. Winners will be chosen at random. The prize or prizes will be set forth whichever site Pet-Ag utilizes for the Giveaway as well as on petag.com and will be mailed to winning entrants or their designee or other recipient as set forth in the Giveaway, for example winning animal shelters or veterinary clinics. The winner will be announced as set forth in any Giveaway and entrant may be contacted on whichever site Sponsor hosts its Giveaway on.. If a response is required, the winning entrant will have one week to reply or a new winner will be chosen at random.
PHOTO SPECIFICATIONS (for Giveaways that require photograph submissions):
All photo submissions should be in a JPEG file format.
The photos that you upload must be your sole creative work and must not incorporate ideas or work of any other person or material that would require the consent of a third party in any jurisdiction. The photos must include only your pet, and you unless you have received consent from the pet owner in the event of a Groomer or other Commercial Entrant, where allowed by any Giveaway, utilizing an image of a pet client. Without limitation, the photos must not infringe or violate any trademark, copyright, publicity right, privacy or any other right of any other person or entity, under any applicable law. By submitting an entry, you represent and warrant to Sponsor that the entry and everything depicted in the photos are wholly original and do not infringe upon or otherwise violate any right of any person, entity, or any law, rule or regulation. Violation or breach of these representations or warranties may void your entry in Sponsor’s sole discretion and subject you to penalties and damages under applicable law. By participating in the Giveaway and uploading your photos, you agree that Sponsor may post your photos, image, likeness, copy, or any part thereof on the Site, in its retail stores or any other promotional or media outlets. Sponsor does not guarantee the posting of any photo. You understand that your name, and photograph submission may also be posted on the Site, in its retail stores or any other promotional or media outlets in connection with any Giveaway and used by Sponsor or any of its affiliates for the purpose of demographic studies, marketing research, third party vendor product and service development, contact information and promotions.
By entering any Giveaway, you agree and consent to Sponsor’s collection, use and retention of your submitted photo, and personal information as disclosed to Sponsor for all purposes related to such Giveaway and the promotion of products (including, but not limited to, processing and administering entries, sharing an entrant’s personal information with Sponsor’s service providers and contractors as necessary to conduct and operate any Giveaway, communicating with and promotional product recipient, , and advertising, promoting and publicizing any Giveaway and Sponsor’s products in any and all media without further compensation).
All entries become the property of Sponsor and will not be returned or acknowledged. You will take all further acts necessary to effectuate the intent of these Terms & Conditions, including, without limitation, executing and delivering to Sponsor, all such agreements, contracts and any other documents to confirm Sponsor’s ownership of the entries and Giveaway Materials.
GIVEAWAY PHOTO RESTRICTIONS (if applicable): No entry may contain, as determined by Sponsor, in its sole discretion, any content that:
• Is sexually explicit, obscene, suggestive, pornographic, or contains nudity; • Is violent or derogatory of any ethnic, racial, gender, religious, professional or age group, or endorses any form of hate or hate group; • Promotes alcohol, illegal drugs, tobacco, firearms/weapons (or the use of any of the foregoing); promotes any activities that may appear unsafe or dangerous; • Is profane or offensive; • Defames, misrepresents or contains disparaging remarks about Sponsor, or its products or services or other people, products or companies; • Contains trademarks, logos or trade dress (such as distinctive packaging or phraseology) owned by any entity; • Contains copyrighted materials owned by any entity (including photographs and other works of art or images); • Contains any personal identification, such as personal names, street or email addresses, or phone numbers other than Sponsor; • Violates or encourages the violation of any law, rule or regulation; • Contains materials embodying the names, likenesses or other indicia identifying any person, including, without limitation, celebrities and/or other public or private figures, living or dead; • Promotes any particular political party, agenda or message; • Depicts animal cruelty; and/or • Communicates messages or images inconsistent with the positive image and/or goodwill to which Sponsor wishes to associate.
INDEMNIFICATION AND LIMITATION OF LIABILITY
BY ENTERING THE GIVEAWAY, EACH ENTRANT AGREES TO INDEMNIFY, RELEASE AND HOLD HARMLESS SPONSOR AND ITS PARENT, AFFILIATE AND SUBSIDIARY COMPANIES, THE FACEBOOK PLATFORM, ADMINISTRATOR, ADVERTISING AND PROMOTIONAL AGENCIES, AND ALL THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS FROM ANY LIABILITY, DAMAGES, LOSSES OR INJURY RESULTING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM THAT ENTRANT’S PARTICIPATION IN THE GIVEAWAY AND THE ACCEPTANCE, USE OR MISUSE OF ANY PROMOTIONAL ITEM THAT MAY BE RECEIVED. SPONSOR AND ITS PARENT, AFFILIATE AND SUBSIDIARY COMPANIES DO NOT MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, AS TO THE CONDITION, FITNESS OR MERCHANTABILITY OF THE PROMOTIONAL ITEM. SPONSOR AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, ADVERTISING AND PROMOTIONAL AGENCIES, AND ALL THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS DISCLAIM ANY LIABILITY FOR DAMAGE TO ANY COMPUTER SYSTEM RESULTING FROM ACCESS TO OR THE DOWNLOAD OF INFORMATION OR MATERIALS CONNECTED WITH THE GIVEAWAY.
By participating, each entrant grants Sponsor permission to use his/her name, likeness or comments for publicity purposes without payment of additional consideration, except where prohibited by law.
180 Ryan Drive
Hampshire, IL 60140
Any questions regarding any Giveaway should be directed to firstname.lastname@example.org